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Remedy Consulting Services

Remedy ITSM Consulting Services

Accelerate time to value for your Remedy solution

Get the most from Remedy with services to help you get functioning quickly, reduce costs, accelerate return, and implement best practices. Detail current and future requirements across your services, processes, and organization to:

  • Align business needs and IT capabilities
  • Understand architectural requirements
  • Develop solution scope and roadmap
  • Assess risks and change readiness
  • Ensure successful deployment and ongoing operation

Reduce risk by upgrading to Remedy 9 with us

BMC Global Services can help preserve data and minimize downtime when you engage us to upgrade you to the latest version of Remedy. Remedy 9 empowers your workforce to:

  • Be up to 75% more productive (based on an independent study of the Service Desk user experience)
  • Engage the whole team using embedded social and collaboration tools
  • Embrace digital transformation through a natively mobile and social platform
  • Make smarter, faster decisions with powerful in-app analytics
  • Quick time-to-value with out-of-the-box ITIL®, best practice reports, and KPIs

Contact a BMC Expert to help you plan and execute your upgrade so you can focus on delivering value to your enterprise.

Contact a BMC Remedy Expert ›
  • Remedy Live!
    Accelerate the time to value for your Remedy solution with services targeted to new implementations, migrations, or upgrades. Team with BMC Global Services to:
    • Analyze requirements and conduct gap analysis
    • Install and configure solution
    • Validate build and train for post go-live operation

    Remedy Live! New Implementation – Receive full implementation and configuration services for your new Remedy solution.

    Remedy Live! Upgrade – Mitigate risk of upgrading to the newest Remedy version by using BMC Global Services to help preserve data and minimize downtime.

    Remedy Live! Migration – Transfer your Remedy solution from on-premises to on-demand. Choose a partial or complete migration depending on your current on-premises solution.


  • Accelerate! Self-Service

    Deliver the instant service your business customers expect and free up your IT service desk to focus on more complex, business-critical initiatives with Accelerate! Self-Service. Empower end users, automate employee onboarding, and extend self-enablement and education. Our program effectively addresses all required aspects of a successful self-service initiative.

    • Reduce service desk contacts
    • Automate routine IT activities
    • Make self-service simple for business customers to use
    • Manage trouble tickets, asset records, service requests, and changes with mobile devices
    • Improve work order, incident, and knowledge management


  • ITSM Solution Planning Workshop

    When your team engages in this interactive workshop you’ll gain detailed insights into the road map to upgrade or migrate to the Remedy ITSM configuration that works best for your business.

    • Complete an architectural analysis and create a blueprint that addresses both IT and business requirements
    • Surface all possible risks and requirements associated with the initiative
    • Understand the data migration requirements for your upgrade or migration
    • Develop a road map that includes scope and procedure
    • Leverage BMC’s experience and best practice approach derived from thousands of ITSM implementations


  • Remedy Health Check Service

    Make sure Remedy is optimized for future business needs. Reduce complexity and decrease costs when you allow BMC Global Services to provide guidance and recommendations relating to the technical and operational configuration of your Remedy Action Request System (AR System).

    Validate your ITSM architecture, analyze the performance of your Remedy AR System, document detailed system status, and learn what changes are necessary to optimize your system.

    • Achieve the highest levels of operational efficiency to enhance your overall return on investment
    • Reduce operational risk through proactive identification of issues.
    • Improve IT productivity by accelerating time to value for critical projects.


相关主题:  IT 服务管理 (ITSM), IT Asset Management Software, IT 服务管理 (ITSM) 咨询

Consult a BMC expert ›

Build your ecosystem on a solid ITSM foundation

Remedy Service Management Suite

Remedy Service Management Suite 是一款专为移动设备打造的企业服务管理平台,可带来直观、人性化的用户体验,全面提高企业工作效率。

Digital Workplace (formerly MyIT)

BMC Digital Workplace delivers one-click self-service to the products and services employees need to do their work.