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Remedyforce Summer 2014: Administering (WBT)

The BMC Remedyforce Summer 2014: Administering online course is designed for BMC Remedyforce administrators. This self–paced course introduces participants to the features of BMC Remedyforce administration.

This course explains the concepts and procedures related to the administration and configuration of BMC Remedyforce. These concepts and procedures will help administrators use the application and configure the essential settings for an organization.

Major release:

Remedyforce 2014

Good for:


Course Modules

  • Administration and Configuration
    • Configuring Users and Assigning Licenses
    • Managing Profiles and Passwords
    • Configuring the Application
    • Configuring Queues
    • Configuring Application Settings
    • Creating Templates
    • Creating Email Services and Workflow Rules
    • Understanding Knowledge Articles and Global Search
    • Creating Reports and Dashboards
    • Configuring Self Service Portal

Related Learning Paths