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Accelerated batch processing drives great banking services

  • 80% Faster issue resolution

    80% faster

    issue resolution

  • 3 Hours saved nightly

    3 hours

    saved nightly

  • Business/IT alignment

    Business/IT

    alignment

Business Challenge

ME Bank provides customers in Australia with low-cost, high-quality banking services powered by a world-class batch processing environment for interbank transfers, account updates, and other critical jobs. To ensure that core banking systems are ready for business each morning, IT introduced enterprise workload automation to provide visibility into batch processes, shrink batch windows, and fast-track issue resolution. Their efforts have delivered dramatic improvements in customer service.

BMC Solution

Control-M, Control-M Advanced File Transfer, and Control-M Batch Impact Manager work together to deliver an intuitive and powerful batch process automation capability, while providing a proactive assessment of any risks, issues, and dependencies—enabling the staff to create and run jobs quickly and reliably.

Business Impact

Control-M solutions enhance batch execution and speed issue resolution to keep the bank ready to accommodate new customers, accounts, and services.

  • The ability to manage dependencies and run downstream processes as soon as they’re ready reduced the average overnight batch window by three hours for the banking platform.
  • Automation has reduced time spent on issue resolution, reducing staffing requirements from one full-time equivalent (FTE) to 0.2 FTE.
  • Standards for naming, alerting, log file management, and other activities ensure consistency and speed new job creation for faster rollout of new systems.
  • Logical job categories such as statements and Bpay align with the business to provide insight into the business criticality of each job.
  • Automated alerts guide the support staff through remediation, reducing the impact of batch processing failures by up to 80 percent.

“It’s important to be proactive and prepared to achieve great customer service. We want to ensure that we know about and are already fixing problems before they affect customers. The best outcome is to prevent issues altogether and provide a seamless customer experience.”

— Gendry Morales, Application Service Manager, ME Bank

Let's discuss your transformation

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Featured Offerings:

Control-M

采用简单、统一的批处理工作负载管理流程,大大加快数字服务的交付速度

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Control-M Batch Impact Manager

Protect your business from service disruptions

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Control-M Managed File Transfer

简化并自动实现文件传输管理

了解更多 | 开始免费试用

深度解析

Control-M 解决方案概述
Control-M 解决方案概述