Eaton Corporation, a $22 billion global enterprise, delivers advanced solutions for managing power in buildings, vehicles, machinery, and businesses. The company has doubled in size over the past three years, resulting in a complex technology and application environment. IT needs to ensure seamless support for this “virtual city” of 102,000 employees and 125,000+ external partners in 175 countries with a common operating model that encompasses standard processes, tools, and performance measures worldwide.
Remedy Service Management Suite and Control-M enable IT to support Eaton’s rapidly growing technology and application environment. IT leverages these solutions to enhance service support and keep Oracle®, SAP®, Microsoft®, and other business-critical applications running securely and reliably while driving efficiencies that cut day-to-day IT costs and free up budget dollars for innovation.
Remedy solutions provide process standardization, automation, and visibility that enable the staff to run IT like a business. IT uses Control-M to consolidate and automate workloads for single-point management to ensure successful, on-time completion.
Data captured via standard ITSM processes and tools helps IT measure performance, identify inefficiencies, and ensure continuous improvement.
Service management best practices improve service quality for 70,000 PC users who rely on the service desk for handling incidents, service requests, and inquiries.
Workload automation ensures that 2.3 million batch jobs a month run reliably so critical business systems operate at peak performance.
Accurate, consistent data supports Eaton’s enterprise strategy and roadmap for delivering consistent historical and operational analytics and reporting.